All Parent refunds need to be submitted via the refund portal by the Friday of each week. They are then reviewed by Service Desk Support on a Monday, checked by Finance/ Accounts on a Tuesday and paid by Finance/Accounts on the Thursday of each week.
The account must be correct (i.e. no last day absences, no pending payments, no unprocessed weeks) and all paperwork must be completed with bank details clear before the refund can be processed.
To access the webform to complete on the portal, copy and paste this URL https://app.smartsheet.com/b/form?EQBCT=c4596881cdb1416498cc29c9c4506515 into your internet browser.
The web form will appear. You need to fill in all sections of the form and attach the signed parent refund form. Ensure at the very bottom you also tick send me a copy of my responses and enter your email address BEFORE you click Submit. This way you will receive an email showing what was submitted if you need it for future reference.
The Parent refund form is attached below as well as a more detailed version of the refund process and your responsibilities.