There is one contact number for all Service Desk Support enquiries.
The number is 07 5581 5350
The email address is servicedesk@g8education.edu.au
What We do!
• Phone and internet support
• Wireless issues
• iPhone and iPad Support
• Troubleshoot windows issues and basic software support
• Outlook / Email issues
• Password issues
• Installing G8 applications
• Set up for Acquisitions and Development centres
• Hardware issues for Desktop, Laptops and iPads
• Arrange quotes to upgrade WiFi or Phone Systems
• E-tivity Training and Support
• Refunds - processed Mondays and paid Thursdays by Finance for those received via the refund portal by COB of the previous Friday.
• Centrepay set ups and updating user access
• Fee Increases in Xplor
• Room Numbers and Capacity in Xplor
• Dispensation Process – assist centres with filling in the form to make changes to attendances in a previous Financial Year
• Past Qikkids resubmission issues - Send these to us to track on a spreadsheet for Xplor to then action
For Xplor support please contact Xplor directly in the first instance on 1300 489 756. If there is something that requires G8 action only they will advise you.