FAQ

Toshiba Printer Faults
For any faults or requests in relation to your Toshiba Printer, please call Toshiba Support. On the Printer you will see a Phone number and Device ID. ...
Tue, 20 Mar, 2018 10:09
Dell Notebook 3440 - No Power Recovery Steps
Attached is a  Troubleshooting Guide for Dell Latitude 3440 no power recovery
Mon, 5 Feb, 2018 11:49
Lodging a Parent Refund
All Parent refunds need to be submitted via the refund portal by the Friday of each week. They are then reviewed by Service Desk Support on a Monday, ch...
Mon, 6 Aug, 2018 14:10
Configure Name's and Voicemail (Mitel 5212) Phone in Support Office
Attached is a guide on how to configure names and voicemail on Mitel 5212 IP phone for Support Office Employee's.
Fri, 2 Feb, 2018 12:49
HP Notebook Troubleshooting
See attached guide on how to troubleshoot HP Notebook.
Wed, 24 Jan, 2018 8:39
HP Desktop/Notebook-Testing hardware failure
Attached guide is to test for hardware failure on a desktop and notebook, this will help dramatically reduce call time when contacting HP (see step 6 on gui...
Wed, 24 Jan, 2018 8:54
How to contact the IT Service Desk and what does the Service Desk support?
There is one contact number for all Service Desk Support enquiries.   The number is 07 5581 5350   The email address is servicedesk@g8education.edu....
Mon, 6 Aug, 2018 14:12
How to reset E-tivity passwords
Unlike Managers, Employees cannot log in to the E-tivity Windows Client. They can only log in to the E-tivity Web Kiosk. If an employee manages to lo...
Wed, 24 Jan, 2018 11:30
How to get work access on E-tivity
See attached instructions for how to get work access on E-tivity.
Wed, 24 Jan, 2018 11:31
E-tivity error messages
Please see attached instructions for assistance on error messages that may appear in your E-tivity program.
Wed, 24 Jan, 2018 11:30